1. License, Subscription or Other Service Product License Warranty Policy:

• (1.1) The warranty period specified in the product description for each license, subscription or other service shall apply.
• (1.2) If any license, subscription or other service encounters a problem during the warranty period, D5 Digital support shall be contacted, and D5 Digital shall take effective measures within the warranty period.
• (1.3) In the case of physical products, the replacement warranty shall apply until the specified period.
• (1.4) All features of the sold software will depend on the respective software company, as the company may change its policies at any time. In such cases, D5 Digital will not be held responsible.

2. Product Delivery Process:

• (2.1) As our services are digital, all our products are delivered via email.
• (2.2) Must be requested to provide correct e-mail to order. In case of incorrect e-mail, please contact us immediately, provided it is within the warranty period.
• (2.3) The product delivery time may be immediate or within 30 minutes in some cases. However, in adverse situations, it can take up to a maximum of 24 hours.

3. Process of providing warranty support:

• (3.1) If it is within the specified warranty period, D5 Digital will provide that support, meaning if it is a license, it will be replaced, and if it is a subscription, it will be resolved.
• (3.2) D5 Digital shall not be obligated to provide any support related to software installation. This includes Windows setup, Office or other software installation, cases where cracked software is installed, or if the wrong version of software is installed on the customer’s device. In such situations, D5 Digital will not provide support.
• (3.3) If the buyer encounters a problem during the warranty period, support will be provided (remotely), meaning it is mandatory to have (TeamViewer) or (Anydesk) on the buyer’s device.
• (3.4) D5 Digital is not responsible for providing any support after the warranty period has expired.
• (3.5) D5 Digital shall not be responsible for providing support in cases other than the service of the sold product, nor will any comments be considered acceptable.
• (3.6) There are no fixed suppliers or sellers for digital services or products. In order to deliver the right service at an affordable price, we collect them from various sellers, resellers, and suppliers across different countries, and then resell them. During this process, the rules and regulations of certain companies may be violated. In such cases, once the product has been successfully delivered, D5 Digital will not be held liable for any legal issues related to that product.

4. Termination of Services: 

• (4.1) D5 Digital reserves the right to terminate or suspend the User’s service at any time without prior notice if any User violates the Service or the proper use of the Service.
• (4.2) In case of suspension of any service or service, the amount paid by the user will not be refunded.

• (5.1) No separate charges will be applicable for bKash Online Payment.
• (5.2) In the case of payment gateways like SSLCommerz, Easy payment system (EPS), PayStation, and Aamarpay, their specified charges will be applied, which usually range from 1.5% to 3.10%.
• (5.3) No additional charges will apply for Bank Transfer payments. Please note that for NPSB, RTGS, or BEFTN, the product or service will be delivered only after the payment has been deposited into our account.
• (5.4) In case of using Manual Payment, no charge will be applicable in case of bank payment, in case of mobile banking, their prescribed charges will be added, which are bkash-1.85%, Nagad-1.50%, Rocket-1.60%.
• (5.5) In case of international payment, the customer must send a clear picture of the card through which the payment was made and a clear picture of the cardholder’s Voter ID / National ID / Driving License / Passport to our official emial / Facebook page / Live chat. (The first 6 digits and last 4 digits of the card number must be clearly viewable in the picture), otherwise the order will not be delivered. View Sample

D5 Digital is a reseller company. It is not the official seller of all products, services, or software companies. Except for some products, services, or software, all are sold unofficially, purchased from various suppliers, vendors, or resellers, and then resold to customers. D5 Digital reserves the right to change any information or terms at any time as needed.

Including in terms pages: Refund and Returns Policy , Order Cancellation Policy , Privacy Policy

You are going to order by accepting the terms and conditions, no allegation will be accepted without the conditions