1. License Warranty Policy:

• (1.1) Each license has a separate warranty period.
• (1.2) Actions will be taken against any license found to be defective within the said warranty period and the warranty shall be valid if the license is defective.
• (1.3) If there is a problem with the license within the warranty period, we will replace it.
• (1.4) Warranty will not be valid in case of warranty period exceeded or in case of problem caused by buyer’s device.

2. Other Service Warranty Policy:

• (2.1) Warranty period is specified separately for each services.
• (2.2) If there is any problem with the service during the warranty period, it will be solved. Adverse circumstances may lead to time delays.
• (2.3) Warranty will not be valid in case of warranty period exceeded or in case of problem caused by buyer’s device.

3. Product Delivery Process:

• (3.1) As our services are digital, all our products are delivered via email.
• (3.2) Must be requested to provide correct e-mail to order. In case of incorrect e-mail, please contact us immediately, provided it is within the warranty period.
• (3.3) Usually the product delivery time is 1 to 24 hours, but in adverse circumstances it can be up to 7 working days.

4. Process of providing warranty support:

• (4.1) During the warranty period, if the customer faces any problem, the support will be provided (remotely), i.e. it is mandatory to be on the customer’s device (TeamViewer) or (Anydesk).
• (4.3) No complaint or comment will be entertained without the details mentioned in the product.
• (4.4) D5 Digital shall not be liable to provide any support beyond the warranty period.
• (4.5) D5 Digital is not responsible for providing support other than servicing the products sold.

5. Termination of Services: 

• (5.1) We reserve the right to terminate or suspend any user’s service if any user violates the proper use of the service.
• (5.2) In case of suspension of any service or service, the amount paid by the user will not be refunded.

• (6.1) No separate charges will be applicable for bKash Online Payment.
• (6.2) In case of using sslcommerz Payment gateway, their prescribed charges will be added which is 2.50%
• (6.3) In case of using Manual Payment, no charge will be applicable in case of bank payment, in case of mobile banking, their prescribed charges will be added, which are bkash-1.85%, Nagad-1.50%, Rocket-1.60%, Upay-1. 00%, Cellfin- 0%
• (6.4) In the case of Visa Card, Master Card payment, if the transaction is considered to be a fraud, then the customer will be obliged to provide (scanned copy of the ID card approved by the customer’s government, and scanned copy of the front of the card used) for identity verification. The first 6 numbers and the last 4 numbers mentioned in the case of cards must match, and others can be hidden.

D5 Digital is not an official seller of any organization, all products are unofficially purchased and resell to customers. D5 Digital reserves the right to change any information / terms at any time.

Including Page: Refund and Returns Policy , Order Cancellation Policy , Privacy Policy

You are going to order by accepting the terms and conditions, no allegation will be accepted without the conditions